Refunds and Cancellations

Payments sit in escrow until the session or event has happened, so most refunds are simple.

One-to-one Sessions

If the expert does not answer a request in time, it is cancelled and refunded in full.
If you cancel at least the expert's notice period before the start, usually 24 hours, you get a full refund.
Inside the notice period, 50% is refunded and the rest is paid to the expert.
If the expert cancels, you get a full refund.
If something goes wrong, raise a problem from the session room before payment is released. The back office decides disputes.

Cancel your ticket more than 24 hours before the start for a full refund.
Inside 24 hours, 50% is refunded.
If the organiser cancels the event, everyone is refunded in full.
Organisers can also refund a ticket in full or in part at any time.
Instead of cancelling, you can transfer your ticket to someone else from your ticket page.

These are paid to Setsebi and start at once. They are not refundable once started, unless the law where you are says otherwise.

Refunds go back into your Setsebi wallet straight away, with a credit note. You can spend the balance or withdraw it.