The Spine
The Seven Levels
Companies buy training by who needs it, not by subject. Every expert listing, session and training need carries a level code.
| Code | Level | Who it covers | Typical training |
|---|---|---|---|
| L1 | Frontline and operations | Machine and plant operators, production and warehouse staff, drivers, security, cleaning and grounds teams. | Equipment operation, plant safety, materials handling, housekeeping standards, defensive driving, basic literacy for the job. |
| L2 | Customer-facing | Receptionists, switchboard, front desk, retail floor, sales representatives, service and call centre staff. | Telephone and reception, client handling, service recovery, selling skills, complaint resolution, professional presentation. |
| L3 | Technical and professional | Finance, human resources, IT, engineering, communications, marketing, procurement and legal staff. | Function-specific technical work, systems and tools, professional standards, reporting, the software the function runs on. |
| L4 | Supervisory and line management | Team leaders, shift supervisors, line managers, department heads - the layer promoted into management without being taught it. | Supervision, performance management, delegation, discipline and grievance, labour law for supervisors, running a shift. |
| L5 | Senior management | Heads of function, general managers, regional managers, executives below board level. | Leadership, operational strategy, budgeting and financial literacy, change management, risk, negotiation. |
| L6 | Executive and board | Chief executives, executive directors, non-executive directors, trustees, board committees. | Corporate strategy, governance and directors' duties, board conduct and effectiveness, succession, stakeholder and crisis response. |
| L7 | Whole team and cross-level | Whole departments or whole companies together, across every level in one room. | Team building, communication, culture and values, ethics, safety culture, wellness, strategy cascades and off-site retreats. |
Why Levels and Not Just Subjects
Ask a directory for leadership and it hands you the same forty names whether you are training a shift supervisor or a board. They are not the same job, the same room or the same price. Filter experts by level and the noise disappears.
Find experts by level