Quality and standards
Quality systems, standards implementation, internal audit and the discipline of doing it the same way twice.
Bought at these levels
L1 Frontline L3 Technical L4 SupervisoryWhat we list, and what we do not
Management system implementation and maintenance, internal auditor training, corrective and preventive action, documentation and control, process discipline on the floor, and preparing a site for external audit.
Not certification and not the external audit itself. A provider who trains your internal auditors should not also be auditing you for the certificate - where that conflict exists we will name it.
What companies ask for
Implementing a standard without drowning in paper
Internal audit that finds things
Corrective action that corrects
Three situations this gets bought for
- The certification you are chasing
A customer or a tender requires a standard you do not yet hold. Implementation training with a deadline attached. Tell us which standard and which version - it matters more than the discipline label. - The internal audit that finds nothing
Audits are run, reports are filed, and every finding is trivial. Auditor training, and the honest providers will tell you the problem is usually independence rather than technique. - The same defect, every quarter
Corrective action is raised, closed, and the fault returns. Root cause work, and it belongs on the floor with the operators rather than in a conference room with the quality manager.
Who delivers this
Every practitioner and provider on the register who trains quality and standards, filtered by the level they train at, the market and how they deliver.
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